Key Responsibilities

Relationship Management and Communication

• Manage and take a proactive role in strengthening the bonds between local based cabin crew.
• Build and maintain strong working relationships with the local based cabin crew community and office teams.
• Be a source of support and guidance for local cabin crew to enable them to adapt to the changing business and operational environment.
• Liaise with Airports and other departments as necessary.
• To communicate with line manager and Employee Relations & Bases (ER&B) any changes of policies and procedures in accordance with legislative changes.

Performance Management

• Help enhance the performance standard of local based cabin crew through positive reinforcement and recognition to drive a high-performing culture.
• Provide regular feedback, counselling and support to local based cabin crew for performance management.
• Monitor local based cabin crew attendance.
• Conduct first stage investigations for passenger complaints, punctuality, uniform and grooming infractions and grievances and disciplinary meetings with line manager.
• Counsel and coach local based cabin crew and resolve crew-to-crew issues.
• Monitor local based cabin crew performance records, provide coaching as necessary to ensure communication of high/low scores.
• Help to administer the local recognition programme.

Roster Preparation

• Gather and send all relevant information for roster preparation to Crew Resources
• Liaise with Crew Resources and Crew Operations for roster changes
• Handle last minute swaps, special requests and other last-minute requirements.

Administration and Workforce Planning

• Ensure the integrity of Cathay Pacific cabin safety and security policies and procedures are maintained at all times.
• Monitor the day to day operation and oversee local base office
• Ensure crew report and depart on time and liaise with ground employee in regard to any disruptions to flight schedules.
• Interact with crew, issue notices via email or bulletin board with regards to inflight services, crew administration and base specific information.
• Receive sick call-ins and make roster adjustments as required.
• Collaborate with GBS and Crew Rostering team on the subsequent roster arrangements for resignation cases and support the process for all cabin crew leave requests.
• Maintain the content of the persona internal website for Chinese Mainland base.
• Support with any other reasonable ad hoc tasks as required.

Recruitment, Selection and Promotion

• Prepare recruitment materials as required.
• Compile data file for enhanced merit-based promotions.
• Participate in recruitment, selection and promotion activities as required.
• Liaise with external service providers on recruitment processes.
• Liaise with relevant authorities on crew list registration and other visa application.

Preflight Briefing

• Ensure preflight briefing is conducted and crew are up to standard before operating. The activities include checking crew passed the computerized safety questions, safety/service notices, service flow, checking of travel and other documents and grooming checks.

E&A

• Emergency and Accident and Crisis Response responsibilities as required.

Requirements

Academic Qualifications

• Bachelor’s degree in any discipline

Knowledge, skills, training and experience 

• At least 3 years' relevant work experience in the airline industry.
• Good computer literacy e.g. Excel, PowerPoint, MS Word.
• Good communication and interpersonal skills with excellent command of written and spoken English and Putonghua